It also gives you the option to upload your results to Microsoft so that a Support engineer can review them before you make a Support call. This step creates detailed information about your Outlook configuration and provides solutions for any known issues that are detected. Step 5: Run SaRA Advanced Diagnostics before you contact Support When you're prompted, enter your logon credentials, and then click OK. Then, click Next.Īllow this website to configure server settings? In this message, click to select the Don't ask me about this website again check box, and then click Allow. Specify the user name, the primary SMTP address, and the password. In the Profile Name box, type a name for the new profile. If you're not sure whether the data files are backed up or stored on a server, do not remove the profile. Removing the profile also removes associated data files. Run the Outlook won't start automated diagnostics to fix the issues. In the list of installed programs, right-click the entry for your Office installation, and then click Change, and then click Online Repair.Open Control Panel, and then click Uninstall a program.If the issue doesn't occur, start adding the add-ins one at a time until the issue occurs. If the issue is fixed, click Options on the File menu, and then click Add-Ins.Ĭlick to clear all the check boxes in the list, and then click OK. If you're running Windows 7, click Start, type Run in the Search box, and then click Run.If you're running Windows 10, Windows 8.1, or Windows 8, press the Windows logo key+R.To do this, use one of the following procedures, as appropriate to your version of Windows: Step 1: Investigate possible issues caused by add-ins To help troubleshoot Outlook issues in a Microsoft 365 environment, follow these steps. Outlook crashes even though you aren't actively using it.This article describes how to troubleshoot the following kinds of issues in Microsoft Outlook when it's used together with Microsoft 365:

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